- Edited by ZigZag3143xMVP, Moderator Wednesday, March 25, 2015 5:27 PM Clarity
What troubleshooting steps have you done?
Have you tried with Ethernet? Does it show you are connected but you have no internet access? Does it have a ! on the wireless symbol?
You can try uninstalling and re-installing driver in device manager. windows+r type "Devmgmt.msc" w/out quotes expand network adapters and right click on the wireless and uninstall --> reboot the computer and try connecting
You can open up an admin command prompt and try resetting wireless
Netsh int ip reset
Netsh winsock reset
Netsh advfirewall reset
ipconfig /release
ipconfig /renew
Any additional information will help
- Edited by aw00t Tuesday, March 24, 2015 5:00 PM
- Proposed as answer by ZigZag3143xMVP, Moderator Wednesday, March 25, 2015 5:29 PM
Make sure other device connected to your internet don't have similar issue
is there any changes before this issue happen? install, reinstall, windows update, HW changes, router setting or environment changes
just try at safe mode with networking, if its fine at safe mode with networking, than something to do with 3rd party software, antivirus, firewall ect. Try to restore your PC using restore point
if this issue also persist at safe mode, its considering driver or hardware failure (try to update driver, reinstall or run basic TS regarding WLan issue)
- Edited by britishdhez Wednesday, March 25, 2015 3:26 AM
- Proposed as answer by Deason WuMicrosoft contingent staff, Moderator Monday, March 30, 2015 5:54 AM
Did you try the command prompts that I listed?
And yes I agree try safe mode with networking as well.
Can you also give us the output of ipconfig /all
Open command prompt and type : ipconfig /all
Can you ping? Open up command prompt and type "ping www.bing.com" (without quotes)
Also as mentioned do you have any other anti virus installed?
- Edited by aw00t Thursday, March 26, 2015 1:32 AM
Hi,
We hope your issue has been resolved, if you've found solution by yourself. we would appreciate it if you could share with us and we will mark it as answer.
If this issue still persists, more suggestions have been made by community and you could give it a try.
Regards
D. Wu